Every order is picked from our own warehouse or sent on by the supplier holding the part. Which of the two applies is shown per part before you order, and per line on your order afterwards.
Each part carries a live availability badge, and where the supplier gives an estimate it is shown next to it. Those estimates are the supplier's and are not a guarantee.
An order with several lines can arrive in more than one delivery. You can follow every outstanding part on the Backorder page in the portal.
No separate shipping charge is applied to portal orders; carriage is settled according to your dealer agreement. Any charge that does apply is always shown in the checkout summary and included in the total before you confirm — you will never be billed for something the checkout did not show you.
Orders go to the address on your account unless you change it at checkout, which you can do per order — useful when a part should go straight to your customer.
Questions about a specific order? Quote its reference and we will look it up. Contact.